Refund Information

This refund information page is a starter template. Please review and adjust it to match your final shop policy and any applicable Australian Consumer Law requirements.

Change of mind

Because many 3D printed products are made to order or customised, we may not be able to accept change-of-mind returns once production has started. Please contact us as soon as possible if you need to change or cancel an order.

Custom products

Custom printed items, personalised products and products printed from customer-supplied files may not be refundable unless they are faulty, damaged or significantly different from what was agreed.

Faulty or damaged items

If your item arrives damaged or has a fault, please contact us with your order number and clear photos of the item and packaging. We will review the issue and advise the next step.

Incorrect item

If you receive the wrong item, please contact us so we can arrange a suitable solution.

Normal 3D printing marks

Small layer lines, minor seams and slight surface variations are normal characteristics of 3D printed products and are not usually considered faults.

How to request help

Please contact us through the Contact page or reply to your order email. Include your order number, photos if relevant, and a short explanation of the issue.